Shipping policy

Where we ship

We currently ship within Canada only. All orders are packed and shipped from our warehouse in Calgary, Alberta.

Shipping rates

Free standard shipping on orders of $69 or more (before tax).
Standard shipping: $12 for orders under $69.
Express shipping: $20, available at checkout.

Processing time

Orders are processed within 1–2 business days (Monday to Friday, excluding statutory holidays). Orders placed after 2 p.m. MT, on weekends or on holidays are processed the next business day.

Delivery time

Once shipped, most orders arrive within 2–7 business days, depending on your location. Remote and northern addresses may take longer. These are estimates, not guarantees.

Tracking

You'll receive a shipping confirmation email with a tracking number as soon as your order ships.

Address accuracy

Please double-check your shipping address at checkout. We're not responsible for orders delivered to an incorrect address provided at checkout. If a package is returned to us because of an incorrect address, we'll contact you to arrange reshipping, and an additional shipping fee may apply.

Lost or damaged packages

If your tracking shows delivered but you haven't received your order, or your package arrives damaged, email hello@pawsfavor.com within 14 days of the delivery date and we'll help sort it out.