Refund policy

We want you and your pet to be happy with every order. If something isn't right, here's how returns work.

Unopened products

You may return unopened, unused products in their original sealed packaging within 14 days of delivery for a refund to your original payment method.

Opened products

For food safety reasons, opened products can only be returned if there is a quality issue — for example, the product is damaged, spoiled, contains a foreign object, or is not what you ordered. Please contact us within 14 days of delivery with your order number and clear photos of the product, the packaging and the lot code / best-before date printed on the bag.

Damaged or incorrect orders

If your order arrives damaged or you received the wrong item, contact us within 14 days of delivery with photos. We'll send a replacement or issue a full refund, and you won't pay for return shipping.

How to start a return

Email us at hello@pawsfavor.com with your order number and the reason for your return.
We'll reply with return instructions and the return address. Items sent back without contacting us first cannot be accepted.
Once we receive and inspect your return, we'll let you know whether it's approved.

Return shipping

For change-of-mind returns of unopened products, the customer pays return shipping and original shipping charges are non-refundable. For quality issues, damaged or incorrect items, we cover return shipping.

Refunds

Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.